Refund Policy

How billing works

Fieldhand bills at the end of each month for the devices that actually connected, so you never pay in advance for capacity you don't use. The first five devices are always free.

Refunds

If you were charged for a device that didn't connect that month, charged twice, or charged after cancelling, write to us within 60 days and we'll refund the difference in full.

If the Service was unavailable for a significant part of a billing period because of a problem on our side, ask and we'll credit or refund that period's charges proportionally.

Other charges for usage that already happened aren't refundable, but you can cancel at any time to stop future charges.

Prepaid credit is paid in advance, gives 20% more usage than its price (twice its price on a founding customer's first pack), pays your monthly invoices first and expires 12 months after purchase. Unused credit isn't refundable and can't be exchanged for cash, except as required by law, and it doesn't carry over if the workspace is deleted. If you were charged for credit you didn't mean to buy, write to us within 14 days and we'll refund it in full if none of it has been used; the extra usage goes with it.

How to ask

Email support@fieldhand.dev from your account address with the invoice date. We answer within 2 business days; refunds go back to the original payment method through Stripe. Opening a payment dispute before contacting us may delay the refund.